Testimonials for Frank's Basement Systems

I am writing to compliment your company; but more specifically, Craig.  Craig came to our home and introduced himself with professionalism. Craig explained everything he was going to do in our basement, and then, proceeded to do exactly what he said.  He is a conscientious worker, and did a great job. We are so pleased with his performance that we have recommended your company to our relatives and neighbors.  Great Job!!!!!!

I feel it's very important to recognize outstanding service that exceeded our expectations from the first day we met with Frank Nati. The time he took to assess our drainage problem and explain exactly what it would take to correct it was clear and concise. He also explained the timeline so we knew when to expect a resolution. We were always in the loop as to what to expect. On Friday, September 22nd, the crew, Dylan W, Keith H, Zack and Leo arrived early as we expected. What I didn't expect was how courteous, polite and professional they were. Each one introduced themselves and then asked me to walk around the house and pointed out exactly what they were going to do and how they would do it to minimize any disruption to our lawn and flower beds. After a very full day of working in the hot sun they concluded their work but not before asking me to walk around the house to make sure their work was satisfactory which was more than satisfactory. After cleaning up, including sweeping the street, each workman came across the street where I was chatting with a neighbor to say good bye and wish me a good weekend. Today, Septembeer 29th Dylan and Keith returned to complete the area around the bubbler as National Grid had to repair a line to the street light. Working in the pouring rain they did a great job and were polite and pleasant though they were soaking wet. If possible I would like a copy of this letter be placed in any personnel files recognizing the outstanding service they provided. Thank you.    

Very good workers, impressive clean up too!

The guys did a great job!

Josh Farnsworth did a great job and also answered my questions satisfactorily about certain issues. System was and is AOK!! The cleanup was quite thorough as well.

I hired you previously and you corrected a leak. I had good results, so I hired you again. 

You installed new drain pipes and repaired a crack in the wall. You  were all professional from the office staff to the crew. I would hire you again.

Give a gold star to all the guys (Leo, Anthony, Bill, Antoine, Dave S, Kitch, Andy & Dimitri) that were working at my house...there were all great!

The crew has been fantastic and I am impressed with their quality of work, professionalism and friendliness. I am grateful she got this crew to do the work. 

customer called said " The team we sent were professional & did good work!"

I wish to thank you and your crews for the outstanding experience we had with your company in resolving the recent issues with our house. From Mike who came to assess the nature of the situation and assure us this was a do-able project and gave us instantaneous confidence in your companny, to the structural engineer you recommended, to Craig who did some initial work on a wall fault; to Scott and his crew and to everyone you sent to our house we were impressed with the professionalism, courtesy and concern that we were shown. Our house and property was treated with care and respect and the repairs have allowed us to breathe easier at night knowing that we have a guarantee that you stand behind your work. It is no wonder that we see your trucks and signs around our neighborhoods in this area of homes which have similar problems to ours. Please commend all the people I mentioned above and anyone else associated with the job.

I saws your vehicles in the neighborhood and hired you becuase of your company was very professional. I would hire you again. Nice job.

You were recommended to me by my realtor, and when your agent answered my call, he set up an appointment and knew what he was talking about. I hired you to repair two cracks in my basement walls and to do some cosmetic work on an outside wall crack. Clean up was excellent. I'll hire you again.

Dear Frank, You sent the best team ever to take care of my backyard! Thank you to Mike, Mark, John, Zac, and Eric for the amazing job that they did on this mess!  I swear by your company and your staff! They are the best and I thank you beyond words! Kerry

Your salesman did a good job of explaining what had to be fixed and everyone did a good job doing just that.