Testimonials for Frank's Basement Systems

I am writing to commend Craig for the excellent work he did for us in repairing a foundation wall crack and shoring up another foundation wall issue.  He worked tirelessly, finishing the project ahead of the time initially given to us as a work-completed-estimate.   And, I do have to say, he certainly left the basement area cleaner than he found it! Thank you for a job well done!

Your crew were very professional, cleaned up every day, and the work was excellent. I was very impressed from start to finish - had similar estimate but your professionalism of your company steered us to choose Frank's. We made the right choice.

The entire crew was outstanding! Hard working & nice. Five stars for Javi!

Everyone has been professional and timely with all communication. 

I hired you to do some repair work on some cracks in my basement walls. I was very pleased with the workmanship and price.

You repaired and sealed eight basement wall cracks, replaced existing crack and sump pump with triple safe super sump. Everyone was excellent. I hired you because of your reputation and the way you conducted business from the first call. One week after the installation our town had over 5" of rain in about a four hour period and we had no water in the basement. Three weeks later over 3" of rain overnight and still no water - GREAT JOB!

You repaired five cracks in my basement area. I attempted to contact a company that did previous cracks (that are now leaking!) and found Frank's. I'll use you for any future problems - absolutely! The foreman I spoke to about the job was VERY GOOD about following up on scheduling our basement work.   P.S. - We've had rain since the leaks were fixed and our basement is DRY!

Your references were very pleased with the work they had down. Your entire crew was very polite and informative. 

You came recommended. I hired you because of your transferable warranty. Jeremy and crew were Excellent!

We recently had our basement drain tile dug up and new lines run along with a sump pump and backup water system. We would like to tell you how pleased we are with the job and the great crew that did it. Chris, Austin, Jesse and Zach did an excellent job. They were very personable and polite and had a good sense of camaraderie as they worked. They patiently answered all my questions and kept me updated on the progress of the project. They cleaned the basement before they left each day. They were very safety conscious, not only for each other, but for me as well, letting me know if the floor was wet or if I should not step somewhere. Even though it was Christmas week, they worked diligently and went above and beyond by dumping some of the old stone they took out of our basement at the apron of our driveway to fill a couple of low spots. Our basement is dry and looks like new. Thanks for sending such a conscientious team of workers to our home.

I want to compliment Craig on the work he did at me home on January 12th. He did an excellent job. The way he cleaned up after the job was done was a pleasant surprise. He was also very informative about the job being done. I wish every business ran as fast & professional. I would recommend your company to my friends.   Thank you for a job well done!

Customer Shaun called today to let me know "Crew was awesome! Very happy with crew. Noticed that they even wiped down the floors."

Thank you for a wonderful Job!! Best guys you have working for you. 

My belated thanks to Frank's Basements. The attached file shows a stage of my basement wall repair: from the discovery of the leaks, to your repair, and to the steps in the "dressing-up" process. Through the entire process Franks delivered again!  I appreciate your quick response to my call for help. Once more, Craig did a superb repair! You and he are both wonderful salesman for Frank's; both of you are always concerned with the customers needs and deliver what you promise.  Craig's attitude certainly shows his joy in his work and confidence in his ability to deliver a quality product. I enjoyed his singing while he worked and his willingness to explain what he was doing. Both of you are outstanding representatives of Frank's Basements.  If I ever need a Frank's product I will always be a "return customer". Thank you! Keith Durfee

He was punctual, very courteous & friendly, and efficiently completed his work including the clean-up and thorough explanation about what was done.