Testimonials for Frank's Basement Systems

The crew was amazing, courteous, clean, informative, and energetic !

Thank you for your help scheduling a service visit for our basement and the odor problem coming from drains.  Brian came to our home today and was incredibly knowledgeable and patient.  He took the time to walk me through the source of the smell and how the entire system works.  He helped to resolve the problem and we are left incredibly happy with our Frank's experience.  Thank you for this incredible service.

Dear Mangement of Frank's Basements, After a recent experience with your company, I feel compelled to write about my perceptions of your business. I was truly not looking forward to the experience of having our crawl space "enveloped." What a disruption to my life and routine were my exact thoughts! How wrong can one person be? Your work crew arrived at my home exactly as promised. The forman Leo introduced himself and briefly outlined the planned activity for the day and the week...stating it would most likely take about 9 days to complete. From the first to the last day, every man who worked at the house was incredibly quiet, polite, and thoughtful. On day one when they crawled into our crawlspace, a most unpleasant place, I thought "here comes the grumbling." Never a word was heard...never! No loud voices, nio swearing, no vulgarity...nothing but polite conversation in a quiet voice. At each day's end, the clean up was so thorough you would not have even known workmen were there. I actually began to look forward to having them come in, that's how pleasant they were. They treated me and my husband, as well as our home with the utmost respect and regard. Thank you for this pleasant experience. It is not often a company maintains a workforce such as this. Leo and his crew were exceptional, what a joy to have thme do the work.  

I had you come out and waterproof my basement walls. It was not what we expected, but we are VERY satisfied with the results!

The serviceman, Craig, completed work in my basement on May 17, 2017. I just wanted to take a minute and let you know how much I appreciated his professionalism and courtesy. The experience started early that morning when Craig called to let me know he was on his way. During the day, he explained what he was doing, why he was doing the work that way, and an expected completion time. He asked me if I had any questions, and, of course, I did; and he fully answered my questions. He cleaned up everything when he was finished. If even half of your workforce is near as good as he is, your company will continue to be successful and be around for many more years to come. Thank you for a job well done. Susan K.

A customer in regards to Peter said, "He did a very good job, he was tidy, friendly & courteous" 

Just had my basement done by David's crew. Very satisfied with everything they did.  Left the job very clean.  Would recommend them to anyone.

You have an excellent crew. I found you on the internet and found you have a ton of experience and a fast timeline to complete. I would absolutely hire you again. All contact and crew were very professional and courteous.

Happy with my lawn bubbler. Especially liked your prompt response and price.

Victor & his crew were professional & focused Most Impressed with no cuss words! Victor is an exceptional Man!

Extremely happy with Leo and the crew!

I have hired many contractors for work and home. This experience was very good. They did what they said they would and I didn't have to get on anybody for not complying. Very professional company, people, and work.....I wanted to reiterate on the great work that was done by your professional crew. I didn't have to nitpick their work because they knew exacty what they were supposed to do and they performed very well doing it. I was skeptical in the beginning but the water problem was solved just as you said it would be. Much appreciated and your company is truly a model for customer service. Thanks again, Ray

I found you in the phonebook and would hire you again. You explained the job thoroughly and I liked the procedure that was used to install the draintile. Very pleased that I finally have a dry basement. Great Job.

Frank's replaced my basement wall and drainage system. Mike Ciocca explained everything in detail. We heard about you through our next door neighbor who had work done by Frank's. Frank was very accomodating with payment options and came highly recommended. I would definitely hire them again. Mike Ciocca went the extra mile on this project and he did so in a very pleasant manner. He made everything come together in working with the bank. He is a valuable asset to your company.

I used you guys for my basement tiling because of your professionalism and my previous experiences with your company. You guys are great.