Testimonials for Frank's Basement Systems

Just wanted to send a quick note regarding the work and performance provided today by Peter. He was on time, performed the work admirably and left the place cleaner than he found it. I would recommend him to anyone. Thank you and congrats on a fine employee.

The crew and salesman were all very nice and knowledgeable. They answered all our questions and were polite and courteous. Everything was cleaned up after the work was completed. The job was completed close to the expected time and so far, all looks good.

You provided Carbon fiber reinforcing, Brite Wall and Dehumidifying system for me. I found your office friendly and professional and your crew was excellent. You provided practical, realistic solutions to our problem!

Your office was very friendly and professional. Frank was very thorough and Pete answered all of my questions and did an excellent job. I have confidence Frank's would do the work correctly. Frank's has knowledge, with expertise and experience. Frank N. was pleasant and not pushy. Keep up the good work and thank you!

This is not the first time I hired you. This time was to repair a crack in my foundation. Love the lady in your office and the young fella who did the bulk of the work. It was a very good job.

I had my annual check of sump pump and had our drain pipes cleaned, etc. It was explained to me to do this when you added our basement a few years ago. Your professionalism, and workmanship quality, are why I look forward to working with you again.

A guy I work with hired you and he said you guys were great. I had you come out and fix a crack in my wall with an epoxy injection.  Thank you for everything. I will refer your company to everybody that is looking for work!

Ray Smith was our salesperson and he did a great job. He was on time; he listed to our needs and concerns and was very professional. Out of a score of 5, I would rate him a 5+++. He explained everything in detail. He helped with resources and had great social skills, very impressive!

You replaced my sump pump basin and foundational repairs to my garage and basement.  I had an excellent  salesman who explained everything that needed to be done and had a foundation specialist come to review. Excellent work and excellent staff. We will not have to worry about leaks in our basement and garage walls!

The installation of the drain tile in our basement was great. I already referred you to a friend. Our installation crew was the best anybody could ask for. They worked the entire time. They were here and were very detailed. They were AMAZING!

Frank, I'm letting you know the level of service I recently received from members of your company. Your specialist Rick came to discuss a drainage problem at (my home) in Hamburg & I booked with your company because of his honesty & knowledge. On May 17th a team arrived to begin drain tile around my garage at which time I was told I needed a bottom section of the interior of my garage repaired. I would like to thank the amazing team of Scott, Mike, Forest, Rich, Mick & Jeramy. The love of their job & respect for your company was evident in their professionalism & ethics. They explained everything they did & whey some things needed to be done. I would highly recommend this team to everyone. You are fortunate to have them as part of your company. Sincerely, Phyllis Zagarrigo Hamburg, NY  

The 3 guys who came to do the work for me were polite, acccomodating, willing to answer all of my questions which were quite a few. I give them a 10.

I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something they have done in the past but did not stop the dedicated team at Franks. It was outside the realm what they usually do, so the Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits and very thorough assessment of the project including bringing an architect in to insure their plans were sufficient and my barn would be stable enough and properly supported. They sent the crews out. The foreman Randy's and Jason's crews did amazing work. They went above and beyond the original plans while keeping the project on budget. They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago. Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays and overages in a budget (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame. I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me. I always recommended Franks prior but now having first had experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy's crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work. Sincerely, Andrew

Yesterday, Dec. 6th, you sent an associate out to our home to repair a crack in our foundation. I can sum up the experience in a couple of sentences, one to you and one to him. You need to hire 10 more associates like Peter; he was thorough, knowledgeable, helpful, and very professional. And Peter, thank you again, for a wonderful job.

The crew did a great job! Very happy with them & work done!