Testimonials for Frank's Basement Systems

Mike explained everything in detail - very professional. The crew was friendly and worked very hard the first day and the 2nd day. I saw you guys on the internet. I've already hired you again for a new job. You're the best!

You installed my concrete driveway. I've used you before and will hire you again. I will also use your heating/cooling company. Can you send me information on this?   thanks

Victor & his crew did a great job!

Our basement water problem has gotten worse over the last couple of years and we finally decided to address it.  We contacted Frank's a couple of months ago and arranged for a site inspection and estimate. Our first contact was with Ray Smith.  Ray visited our home and thoroughly examined our basement and then described, in great detail, a remediation plan and gave us an estimate.  We felt very comfortable dealing with Ray, he has a great personality.  We also felt that he was very honest and we immediately trusted him. The crew, led by Anthony, arrived on Monday morning August 14, and immediately went to work.  I was home for the entire week while the work was being done.  Not only did I observe a very hard working crew all week, but Anthony kept me informed as well.  He let me know what would be happening each day, pointed out any issues that arose, and in general kept me informed. There was a problem with a broken tile on the entryway floor, which Anthony brought to my attention.  He apologized profusely, and also began the process to address this problem right away.  I appreciated his honesty in bringing this to my attention. The crew worked very hard each day and cleaned up at the end of the day, which we also appreciated. The work was completed on Friday evening, August 18, at about 6:00PM, Anthony then took the time to again walk me through everything that had been done. Jeremy arrived, as scheduled, on Monday morning, and reconnected the washer, dryer, and stationary tubs.  Jeremy, just like everyone else we dealt with at Frank's, was very friendly and professional. Although the the tile repair is pending we are very confident that it will be done to our satisfaction. In short, our experience with Frank's has been very positive from start to finish.  I think this is due, largely, to the professionalism and hard work of the employees.  We would not hesitate to recommend Frank's to anyone who needs this type of work done.  

You rebuilt our concrete porch. We put out bids and were impressed with all we heard. We liked the bid price and the potential to expand to make a more complete job. My wife and I are very happy with the results and experience. Thank you!

customer said Sherry F. was "extremely nice and has the most lovely voice and that we should pay her more!"

Wanted to give nothing but a top notch, A+ testimonial to your team in terms of punctuality, professionalism, demeanor and work ethic. They worked enthusiastically and diligently from the time they arrived to the time they left my home. Additionally they cleaned up after themselves thoroughly. Would use your company again in a heart beat.

When I had my interior drain tile put in throughout my basement, everyone that came in contact with us was most courteous and respectful. Thank you.

Very happy with the crew & work they did at my property!

Customer called and wanted to commend Jeremy and Antoine.   She said they were polite, quite, and made her feel comfortable because she has trouble letting people in her house that she does not know.

What a great job the drainage crew did!

We had a crack in our soil stock and they came in and replaced the section of pipe that needed to be replaced. They were so nice and professional. Mark and Adam were great. Would recommend them highly to anyone.   They worked efficiently and cleanly. Very respectful to us and our house.

I just wanted to reach back out to you to thank you and let you know that I was very happy with how the job went over at 180 Oxford.  Both crews were very professional and kept in close communication on issues and job status, which was very much appreciated.  I was also very happy with the work product and think the final result looks great.  I've worked with a lot of different trades over the years on projects, and it was a pleasure dealing with you, Jason, Scott and the rest of the guys.  I know once the weather breaks someone was going to get back over there to seed the neighbor's yard and I have a message into the neighbor to that effect and to thank him again for his understanding.  In the meantime, I just wanted to thank you and the other guys involved on a job well done.  Feel free to list me as a reference or referral in the future if needed. I also might have my first referral as I gave your contact info to a friend of mine Matt S. so he may be calling you very shortly.

We heard good things about the work you've done for others so we hired you to work on our main beam and floor joists.  Great job!

Just wanted to say what an outstanding job your crew did. We would recommend your company to anyone!!!