Testimonials for Frank's Basement Systems

On December 5th, 2016, Craig P. came to (our home) to repair a crack in the basement wall. He arrived on time and carefully explained the repair process. leaving the basement spotless. Craig also has a very pleasant personality and is very courteous. He also praises his own employer, Frank. Thanks to Craig we now have a dry basement. P.S. Craig is definitely an asset to your company.

Dear Frank, Any company can only be as good as the team of people diagnosing the problem, managing the operations, and performing the work. Over the years, everyone I have met or spoken to from the Frank's team has been knowledgeable, friendly, and provided first-class service. Thank you very much for sending the "A-TEAM" of Javier, Victor, James, Antoine, Eli, and Backus to improve our home in February of this year. What a great crew! They are a very hard workng group who did a great job on our basement drain tile. In addition, each of the men were courteous and respectful. Thank you for a high quality finished product and wonderful experience! Until we film another commercial together, I'll brag about your high quality every chance I get.

Left message on machine in regards to Bryan R. & Craig P. said "pricing was fair overall & the guys did a quality job!"

Randy is an asset to our company. Very happy with Randy-he's a great Leader

customer called to let us know he was "very happy with the crew & work done!"

Very happy with Craig & his work!

Yes, it is true I called to say how good the crew was.  Way back in October Frank Nati said that many people had been with the company for quite a while, and I can see why. They are treated well, and they all seem to do good work and relate very well to customers. Scott kept me well informed, and he and the guys answered questions, even if they were trivial.    They were conscientious about keeping the area tidy (even with all the mud).   I would definitely recommend Frank’s to friends and neighbors who needed this type of work. Cheers, Mike

Very happy with Chuck & Shirley!

Both techs were excellent! A+!

I was referred to you by a friend who does concrete work. You did some drainage work for me and I'm happy with everything. I'll hire you again.

We had a leak in our basement and you came out to fix the crack that caused it. You were knowledgable and professional. The gentleman who did the actual work had a great passion for it and it was a pleasure to work with him.

You installed a new sump pump for us. Everyone was extremely helpful. They all worked hard to schedule work when we needed it to be completed. Your company was great to work with from the quoting process, through completion of the job. THANKS!

Before too much time passes, I want to pass along my highest compliments on yesterday's service. Since the installation of our basement service (May 2011), we have enjoyed the benefits of 100% useable basement space in our home. Since then we have arranged for the annual maintenance of our drains and sump crocks. Every representative that has come to perform those services has done a great job for us. Yesterday, 10/5/15 was no exception. Technician Brian R. is an outstanding representative of Frank's. He was timely in his arrival, extremely courteous through all of our interactions and exuded a high level of "on the job" enthusiasm during his work assignment. He paid high attention to maintaining a clean working environment and made certain to review all the aspects/findings of the job he had completed. In my opinion Brian is a GREAT front person for Frank's. Please make Brian aware that his service at our house and his professional interaction with us deserves an A++.

Wanted to pass along our thanks for a great job done on the repair of our basement wall last week.  We are very pleased with the final result. Ray was our initial contact and did a great job getting us all set up for the work to be done.  Craig spent time at our home 2 days last week to complete the job and we appreciated his pleasant approach and willingness to answer all of our questions along the way.  His work was very thorough and her left our basement as clean as it was when he arrived.  We will recommend Frank's and will mention Ray and Craig to our family and friends who may need similar services.

Chuck and Mick have been fantastic. If you ever need a reference, call me. You all rock and are so professional and considerate of customers and their property. Thank you Mick!!