Testimonials for Frank's Basement Systems

I am writing to compliment your company; but more specifically, Craig.  Craig came to our home and introduced himself with professionalism. Craig explained everything he was going to do in our basement, and then, proceeded to do exactly what he said.  He is a conscientious worker, and did a great job. We are so pleased with his performance that we have recommended your company to our relatives and neighbors.  Great Job!!!!!!

I feel it's very important to recognize outstanding service that exceeded our expectations from the first day we met with Frank Nati. The time he took to assess our drainage problem and explain exactly what it would take to correct it was clear and concise. He also explained the timeline so we knew when to expect a resolution. We were always in the loop as to what to expect. On Friday, September 22nd, the crew, Dylan W, Keith H, Zack and Leo arrived early as we expected. What I didn't expect was how courteous, polite and professional they were. Each one introduced themselves and then asked me to walk around the house and pointed out exactly what they were going to do and how they would do it to minimize any disruption to our lawn and flower beds. After a very full day of working in the hot sun they concluded their work but not before asking me to walk around the house to make sure their work was satisfactory which was more than satisfactory. After cleaning up, including sweeping the street, each workman came across the street where I was chatting with a neighbor to say good bye and wish me a good weekend. Today, Septembeer 29th Dylan and Keith returned to complete the area around the bubbler as National Grid had to repair a line to the street light. Working in the pouring rain they did a great job and were polite and pleasant though they were soaking wet. If possible I would like a copy of this letter be placed in any personnel files recognizing the outstanding service they provided. Thank you.    

Frank's understands the importance of same day service, which is much appreciated. Bryan was knowledgeable, polite, answered all my questions, didn't leave a mess, arrived early, and was able to take care of everything right then and there (with a smile). The fail safes on the new sump pump are awesome, very exciting. Thank you again!

Very good workers, impressive clean up too!

The guys did a great job!

Josh Farnsworth did a great job and also answered my questions satisfactorily about certain issues. System was and is AOK!! The cleanup was quite thorough as well.

I heard of you through a neighbor and hired you because the price was right. I would hire you again.

I hired you previously and you corrected a leak. I had good results, so I hired you again. 

You repaired and stabilized my wall.  Frank, your drainage professional explained everything in detail.

You installed new drain pipes and repaired a crack in the wall. You  were all professional from the office staff to the crew. I would hire you again.

This was a big job, you installed drain tiles in my basement, replaced my sewer line and made structural repairs with Helical piers. Office was professional and you were able to complete all my needs. You have a very professional and experienced salesman and work crew. Thanks!

Give a gold star to all the guys (Leo, Anthony, Bill, Antoine, Dave S, Kitch, Andy & Dimitri) that were working at my house...there were all great!

I was thrilled with the crew, they have been outstanding and they pay attention to detail. When Lou dropped off teh equipment and I thought there was going to be a mess because there was snow on the ground, but he shoveled and cleaned the area and would never know the was equipment dropped off.

The crew has been fantastic and I am impressed with their quality of work, professionalism and friendliness. I am grateful she got this crew to do the work. 

Anthony and crew did great work!