Testimonials for Frank's Basement Systems

On September 20th, we had a sump pump installed and three cracks repaired in the basement in Tonawanda.  I would like to let you know that from the time we had an estimate for the work until through final clean up we couldn't have been more pleased. Kevin Bechloff provided the estimate.  Everything was provided in a timely and accurate manner. If I had a question that he didn't know the answer to, he found out and was able to provide me with the information within a day. Scott Scarcello and his crew of Mike Barnes and Rich Gainsworth completed the actual work.  It was done efficiently, professionally and I believe the area was left cleaner than they found it.  The work was thoroughly explained upon completion.  The whole team took pride in their work and it showed.  If you have any questions, please do not hesitate to contact me.   Regards, Jennifer H.

Andrew did a very good job! All set!

I was very happy with Leo. He did great work!

Very happy with Javi & crew!

Very happy with Craig & Peter, they did great work!

Peter did a fantastic job! He left the place spotless!

Craig was pleasant,left no mess,did professional work. We were pleased with his work ethic and happy with the end result. Thanks to Frank's for a job well done.

On October 30, we had Craig over to repair a crack in our basement wall. He was professional, hard working, and knowledgeable. We are very happy with the work done.

Victor & his crew were great, very impressed with the work, especially Victor, he was really good!

So impressed with Mike Ciocca. He was nice and professional.

From the town inspector: I thought it important to state the excellent job that Leo and his crew did on the steel beams. The drilling of the steel and installation of the lag screws was absolutely textbook perfect, which is a rare in-field observation in the hundreds, if not thousands, of jobs I have inspected. The screws were perfectly centered and installed square with no splitting of the members. Leo clearly takes pride in his work, but just as importantly appears to instill that value in his crew. He is also always a pleasure to communicate with on site and always willing to listen and learn. Frank’s should be happy to have him as an employee. Sincerely, Mike Oliver, CFM, CEO

I was present at the start of the week’s work.  Below is some feedback on Anthony and his crew’s performance. Anthony answered all my questions in a professional manner and explained things in a way I would understand.  He and his crew were at the house when they said they would be there. Anthony’s crew members were careful as they moved steel beams and other materials into the basement.  I was working in the kitchen and was grateful for their care. The second day of work, I asked Anthony to show me what was completed and explain what needed to be completed.  Again, he clearly explained what had been done. My sister came at the end of the week to do the final walk through.  She commented to me that the basement was left clean (which was one of her concerns).  Plus the work passed all inspections with ease. Please thank Anthony and his crew for their work; please let Frank know that I was completely impressed by the business he created and how well trained Anthony was in customer service.  My only disappointment was that it took three months to get the work scheduled in (we had planned for two months).  As I said to Kathy, 15 crews are being kept busy and that is an awesome business.

What a great job Bryan & Andrew did! Very happy with the work

Shawn was very nice, great guy, and informative

I am writing today in regards to the project currrently underway at my residence. I wanted to express now, before the project is even completed, how happy I have been with every facet of this process. Mike Ciocca, who originally met with me to discuss my needs and generate a quote for services, has been a pleasure. He's been attentive to my needs, responsive to my questions and easily accessible at every point in the process. I've recommended your company, and him in particular, to several friends and family members, several of which I believe have contacted him. With regards to the work currently being performed, I am embarrassed to say that I was not able to recall everyone's name who is onsite, but the crew as a whole has been exemplary. Scott, the gentleman in charge, has been absolutely wonderful. He's taken the time to discuss and explain all aspects of the project with me and made sure I understand exactly how they were approaching each portion. The entire crew had been kind, considerate and very careful in all of the work they've done. The quality of the work they have put forth appears second to none in my opinion. I could not be happier at this point. Everyone involved has my highest praise. I've talked to several people in your office including Chris. The customer service level from him and everyone who has contacted me has been phenomenal. I wanted to reach out to your company at this point and express my satisfaction. Please be sure all of these gentlemen, especially the onsite crew, are duly recognized for thier exceptional service.