Testimonials for Frank's Basement Systems

Kathy, Please relay our gratitude to Shawn K. for his patience and persistence in repairing our basement problems. Also, thank you for your help in scheduling our appointements. You are very efficient adn kind. We truly apppreciated the professionalism that both you and Shawn consistently showed in dealing with our concerns and many, many questions. We have been loyal customers for years, and while we hope that some new problem doesn't arise, we will confidently call Frank's again, knowing that your company holds our best property interests at heart. So, thank you, Shawn and Frank again!

customer called to let us know "The crew did excellent work, they were smiley & Victor was extra thorough" This customer went on & on & on about Victor :)

"Victor & his crew did an excellent job, they were conscientious, clean,& thorough" Customer was happy they walked her through every phase of the work. Very Pleased!

I wanted to express my sincere appreciation for sending a top notch team to my home to install my new egress window I love it Rolando Pena and Eric Knott were professional, courteous, friendly, respectful and very neat I felt comfortable with them the moment I met them and felt very comfortable leaving them alone in my house  I had confidence in their knowledge ability and honesty again I want to express how very happy I am with Frank's service, product and most of all employees Annie C. Grand Island NY  I will definitely recommend Frank's to everyone I know! Merry Christmas and Happy New Year

Thank you both Kathy & Bryan for helping me yesterday! Thank you Kathy for getting Bryan out here so quickly Thank you Bryan for the suggestions. I actually did one of the suggestions. It was about a $20 fix instead of $1,000!

Mike C. listened to our concerns and came up with a reasonable, affordable plan. Your mason worked over two days and explained every step. The plumber installed the Sani-Dry unit and explained its use.  The basement where the work was performed was cleaner than ever. Attitude was great. You really listened to us. Very professional and knowledgeable and excellent work. The women who answered the phone when I call were a major reason why I was willing to schedule an estimate. They were very personable and knowledgeable and excellent at their jobs - UNCOMMONLY SO!

You came very well recommended for the crack in my foundation wall. Nice job. I would hire you again.

Although I received price estimates substantially lower I liked your professionalism and that your workmen are background checked, plus the lifetime guarantee was my final decision factor. I hired you to do drainage work, mold treatment in my basement, and a new sump pump system. I would hire your company again without a doubt. 

Replaced drain tile, enlarged Sump Pump hole. I've had you guys out several times. Your installation crew was totally professional, capable, polite and efficient. Thanks to work crew, sales rep (Mike), quick response, class act!

I talked to three companies and you were the only one that would do epoxy repair for my foundation crack.  Very good job - will hire you again.

You fixed two cracks in my basement all. Nice job. when my mother's house sells I would like to have an egress window installed in the basement. I like your warranty.

I heard about you on the radio and newspaper. I loved the no pressure, professionalism of your sales agent. I hired you to install a new drainage system and sump pump and am very pleased. I'll definitely hire you again if needed.

The work done by your staff was professional, as were the workers. Since the work was done we have located two other leaks in the front wall of the house. My son will contact you in the spring to make an appointment to have these repaired.   Thanks

I just wanted to write you quick to let you know how happy I am with my egress window. The installers Rolando and Eric were extremely professional and personable. They were knowledgeable and kept me informed with what they were doing. Never once did they make me feel like an inconvenience when I asked them questions. I was extremely pleased when they treated my home like it was theirs. Most importantly, they took their time to make sure the job was done right :). My family will definitely be using Franks in the future for any of our waterproofing needs. Thank you Eric and Rolando!

The crew was awesome! Very pleased with crew & work done at my property!