Testimonials for Frank's Basement Systems

Amazing transformation of my crawl space!!! Rob and his co-workers were friendly, polite and professional. Rob explained everything and answered any questions I had. Everything was cleaned up before they left. The salesman, Donnie, was great as well and was always responsive to my phone calls and questions. Overall great experience with excellent customer service from everyone!!!  

Dear Mangement of Frank's Basements, After a recent experience with your company, I feel compelled to write about my perceptions of your business. I was truly not looking forward to the experience of having our crawl space "enveloped." What a disruption to my life and routine were my exact thoughts! How wrong can one person be? Your work crew arrived at my home exactly as promised. The forman Leo introduced himself and briefly outlined the planned activity for the day and the week...stating it would most likely take about 9 days to complete. From the first to the last day, every man who worked at the house was incredibly quiet, polite, and thoughtful. On day one when they crawled into our crawlspace, a most unpleasant place, I thought "here comes the grumbling." Never a word was heard...never! No loud voices, nio swearing, no vulgarity...nothing but polite conversation in a quiet voice. At each day's end, the clean up was so thorough you would not have even known workmen were there. I actually began to look forward to having them come in, that's how pleasant they were. They treated me and my husband, as well as our home with the utmost respect and regard. Thank you for this pleasant experience. It is not often a company maintains a workforce such as this. Leo and his crew were exceptional, what a joy to have thme do the work.  

We want to thank Frank's Basements for the great job they did  on our crawl space. Jason and his crew were very professional and patient with us - always willing to answer all our questions and concerns. They acted in a professional manner (no swearing) and always left the job site clean. A special thanks to Tom for coming out to answer our questions and willing to give us his cell number to contact him at anytime. We appreciated that.

I heard of you through word-of-mouth. I hired you for your workmanship and price. All the staff was great to work with!!

Hi! We wanted to say thank you again to Javi and his crew for doing such a great job and exceeding our expectations!  

I'm writing this letter to tell you how happy and impressed I am with your employees who worked on my basement solution on November 29th. From my first contact, I was pleased and surprised. I had three other companies estimate the work and cost needed at my house. Rick P. was the only one of four who listened to my problem and actually HEARD what I was describing. Rick came and looked at my basement and offered a stepwise solution - SaniDry Dehumidifier and repair of two cracked walls. He said, "Do this and go through another winter and see if this takes care of the problem." Every other company gave me the "one size fits all" solution - repair cracks, new drain tile, and sump pump installation. When Craig arrived that morning to do the job, he was easy to work with, and I can tell he really "knows his stuff." Every little while, he called me down to the basement so I could see each step of what he was doing to repair the cracked walls. I was so appreciative of the explainations, and I learned a lot that day. Later, Chuck and his crew arrived to install the SaniDry dehumidifier. Chuck also involved me in the decision as to where to put the vents in my kitchen. Instead of finding the easiest installation point, Chuck put all the vents where I wantedf them, and it was a very tight space for him to be working in. I know the vents are in the best place for my needs and appreciate, agian, being listened to and HEARD. The solution Rick came up with appears to be the fix that my house needed to eliminate the excessive humidity present. I am not seeing the condensation buildup on my windows the way I used to during the cold winter months. I have already sung your praises to others that need basement work done, and I will continue to recommend your firm. I hope that you will share this letter with the men who did such a terrific job at my house. They are professionals and know their craft! Thank you so very much. I wish all of you a Blessed and Merry Christmas and a Happy and Prosperous New Year!

Frank - the owner - listened to my original concern and took control of the project. everyone did an excellent job. I think the work was well done and the overall price was reasonable with good products and craftsmanship. Thanks again!

You provided crawl space encapsulation for me. I researched you on the internet and you have a very good reputation. You may use me as a reference.

I had you encapsulate 2 crawl spaces. Jeremy and his crew explained everything and did a great job. Overall, I hired you because of Rick's know-how and your excellent literature which explained a lot.

Frank. I just spent over 150k remodeling my new home on Grand Island. I can honestly say the most satisfying dollar for dollar money spent on this entire project was on my crawlspace restoration your crew did today. No damp smell anymore as well as gaining more storage than we could ever need. It feels like I added an addition on my house. I can't thank you enough.

Just want to say we are very happy with Frank,s Basement Systems. Right from day 1 when we called, from Frank Nati, to the men that did the work in our basement. Mick, Rolando, Josh, Chuck, Ian, and Dave. Thank You everybody very Much. Very Professional.

You did some repairs to my crawl space. Ray was wonderful to work with. He went out of his way to get things done. He is very professional and courteous. The work crew including (especially) Jeremy, was wonderful, doing a good job and worked hard to get it done correctly.  Thank you all! Beth

 I am writing this letter to tell you want a great experience I had when Mike Ciocca came to my house to estimate remediation of my crawl spaces.  He was professional, nice, knowledgeable and straight forward.  He gave us the estimate and we signed with him immediately. However the story gets better, a week later we received an offer on our house.  The inspection of course was not good because of the crawl spaces.  The buyer wanted to talk with Mike.  It was a Saturday I said I would try to call him, and told the buyer I would have Mike call him.  Mike called be back, then called the buyer.  A day later the buyer bought our house.  Mike thank you again!!! Mike did this on his day off.  The work has not been done yet but i am looking forward to meeting more of your excellent people. I would recommend Frank's Basements to anyone.

I met your rep Frank at the Buffalo Home Show where he explained all you could do. There he asked me what I wanted. From there we set up a plan to address my issues and keep within my cost budget. Without any pressure for additional work. You waterproofed my crawl space with your smart drain system and sump pump. Your office was very professional and you crew explained everything before, during and after the process.  I would like to give credit to the work crew, Leo, Arron, Don (I forgot the last name). With crews like this from start to finish, you'll have nothing but future success!

I first like to say thank you for taking on my difficult footer and sill plate project. I had four other contractors look at the job and they were all apprehensive on even attempting the work. I was in a real bad situation with my house and Frank's Basement Systems stepped up to the plate. Even in the beginning your very professional estimator Michael C. put my mind at ease. Everyone on board with my project was very pleasant, repectful and knowledgeable. Bottom line, all your employees kicked some severe ass and went the extra mile. They took time out to answer my many questions. They informed me what they were planning on doing next throughout the project. You advertise that you will exceed my expectations and your company knocked it out of the park! I couldn't have asked for a better contractor from start to finish. Thank you all at Frank's Basement Systems.