Testimonials for Frank's Basement Systems

You do a lot of work in Tonawanda and you did work for my parents. From their reference I called and hired you to install a sump pump and bubbler to the street. I would absolutely hire you again.

You repaired cracks in my basement walls. I heard of you by all the work you've done in the neighborhood for many years. I didn't even look elsewhere. You have very professional workmen. I'd hire you again.

I hired you to put in a new sump pump because of your price and availability. Nice work, I'd hire you again.

Hello Frank's Basement Systems, I purposely waited until the spring because I wanted to evaluate the results of your repair on my basement at one of the worst times throughout the year (springtime). I originally met with Frank on my original consultation. Franks was cordial, knowledgeable and eager to listen to my water problem. After my attempt to potentially explain the root cause of the problem and voice my concerns, Frank had made his recommendations to remedy the problem and we decided to go forward with the project. When John arrived, he was extremely polite and proceeded to talk about the project in more depth and explained what he had planned on doing (for me communication is key). After our dialgoue, he had suggested an additional option to add an extra section of drainage through my basement wall into the exterior sections of my existing drain tile (to help alleviate water pressure along the outside wall). After his suggestion, he had called the office to confirm and develop his pricing for the additional work. Even though it was an additional cost I decided to go with it, I knew the price was more than fair (I got a pretty good deal). Well with it now spring and with all the rain and melted snow we've had, I'm happy to say that my basement is dry and my wife and I couldn't be happier (no more ringing out towels and emptying out shop vac's). I'd like to thank Frank's and expecially Frank Nati and John for a fantastic job. Both individuals acted professionally and truly cared about the project. Thanks for the expert service and I'd definitely recommend Frank's to anyone who is looking to address their water problems!

Very pleased to have my drainage issues taken care of. You knew what needed to be done and your company also knows the Town codes. Your crew did a great all around job, lawn looks back to normal and most important, everything works the way it's supposed to!!

I hired you because of your professionalism and of the quality of process. Good job. I'll hire you again.

I have known Frank from our neighborhood. I had you come out and install a sump pump, drain tiles and back up sump pump with bubbler system. Your staff was very professional and explained everything. They even cleaned the floor before they left. Frank's helped us move things in the basement when they installed they drain tiles. We referred Frank's to family and friends.

Frank is a great salesman along with Scott who was the head of the installation crew. They did a great job with my Basement Waterproofing.

I've used Frank's before because they do good work and have good employees. Craig is a great asset to your company. He has been here twice and I will always ask for him if needed.

Dear Mr. DiMaria, I would like to comment on the excellent work done recently at my mother's property by one of your employees. We needed to have the basement repaired again due to a ceiling leak. Eric arrived on time and ready to work. He evaluated the situation and proceeded to do the repair. He skillfully sealed the cracks, applied a liner followed by new BirghtWall paneling on the walls. He performed the repair and patiently answered all my questions. Although it took longer than he expected he worked  continually with only a short break. Most importantly, after several heavy rainstorms this fall, no water accumulated in the ceiling alcove. Elaine G.  

I had you do exterior ground drainage. The cleanup was excellent. My Real Estate Agent told me about you and your salesman, Rick had sound explanations - well done.  Excellent job and crew - thank you.

On September 6, 2016, at 9:00 am Mr. Shawn K. Customer Care, Frank's Basement System performed a check up and service on our basement waterproofing and yard drainage system.   Shawn called before he came and was on time. Also, he was courteous, polite, and did an excellent job and answered all our questions.    We were very satisfied with Shawn's work. Thank you very much.    Please send us written confirmation upon receipt of this message.  Thank you.    Sincerely,   Tana and Frank T.                    

I am writing in regard to the services that were performed on my property this week... First, I must say the appointment time was prompt, and fit right into my schedule, as I had been away for a wedding a few days prior. The crew of two, Shawn and Brian, were on time and fully prepared to do the complete job. I was told by many friends and family, to expect dust, noise and a complete disruption of my home. I was so pleased with this being completely opposite of what I was told.. The men were professional, introduced themselves, took time to explain in detail the service they were performing and happily answered my questions. The noise level wasn't as bad as I expected and they even offered me earplugs. The area that was worked on was separated by plastic to keep the dust contained, and they even covered the stairs and their boots. I was shown what was being done step by step, and I fully understand the workings of drain tile systems now. I wanted to let the company know that these employees went above and beyond what I expected, and I am completely satisfied with the outcome.. I look forward to having a few more projects taken care of by Franks. It is because of these employees, Shawn and Brian, that I will recommend your company to other family members and friends.. Thank you very much for giving me peace of mind, respect and knowledge of the job done well... Sincerely, Roberta E.

"The Crew was great, nice & professional!"

"Both crew's that were out were great! First crew was hard working, could not have been any nicer or polite. The first crew was digging in hot weather too. WE are very happy! They did excellent work!"