Customer Testimonial from Jeanette C. in North Tonawanda, NY

I recently had Franks Basement & Waterproofing do some work in my basement. The work was very involved including digging out the perimeter to install stone and drainage conduit, repairing cracks & cleaning the walls, installing Bright Wall and all its components, a new sump pump, Sani Dry system and a bubbler per city requirements. Then putting it all back together. 

The crew I had was lead by Larry and Anthony and every person on their crew was fantastic. They were patient,  polite and accommodating, answering any / every question I had. They asked questions when needed and kept me in the loop during each step of the process. The first day they realized that the concrete floor was double thick which meant more work for them. They never stopped. They jackhammered and cut through at a non-stop pace to keep the job moving.  I was given a “walk around “ several times during the project at the end of the day to show me their progress and make sure everything was going as I expected. The crew removed a window in the basement per agreement which provided them with another route to remove / “hand in” the stone and some materials instead of going through the house so much. I hope it helped them as much as I appreciated it. Every night they made sure the window was boarded  and coned for safety. Ray also stopped by a couple times during the job to check in which was also appreciated. Granted, the job took some extra time due to the floor issue and the city requiring them to do the bubbler at that time instead of waiting, but that was ok with me. They never complained and continued to work hard to get the job done.  I also had a new wash tub installed which meant plumbers coming in when the crew finished. I can only say THANK YOU to that crew (Jeremy, Nick (I believe) because they came back after hanging a door to do this job for me so I wouldn’t have to wait. The original plumber was out sick that day, so they stayed, installed and hooked everything back up for me. They are Jeremy, Nick (I believe), Chuck and Andy (I believe).

My family has been helping me clean up and put things back to “normal” since the job has completed and they are as amazed as I am. My basement looks 1000% better and it’s thanks to your crews at Franks. I have already told others about you and your work and will continue to do so. Every person I talk to at Franks is helpful, courteous and very friendly.

Thank you again!!!