Job review from Gabriel in Niagara Falls, NY 14304 on 08/03/22

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

Last week, I had Foreman Eric R, Bryan and Collin come out to my residence in Niagara Falls, NY to complete a waterproof basement project--which turned out amazing (the damp feeling in the basement is completely gone and no more random puddles on the floor). This waterproof system was created on a prior date during the estimate phase by Frank Nati in which he used a computer program to design a specific system fitted precisely to your homes/basement needs. These waterproofing plans will be emailed to you attached to your contract when you commit. They do a great job keeping you in the loop of exactly what's going to be installed in your basement, your obligations and how they are going to do it. All their work comes with a lifetime warranty (25 yr transferable). From what I hear, this company has been in business for a while and honor their warranties. This is something to definitely consider when choosing a company because this specific expertise is kind of rare and other companies who may install something for your basement, may fail/close in the future and they will no longer be helping you under their warranty terms. I don't know about you, but I'd rather go with a company with a proven track record and one that's been in the business for a while. Yeah, you may be paying a little more--but I'm telling you from observing the quality of their work last week when my project was installed, that you're going to get what you pay for. The only ding I can give this company is that they are pricy, however, that price means things are done correctly, cleanly, properly and they stand by their warranty to back up their work. A house is not a cheap investment. Why should you cheap out on maintaining your houses worth? Frank's Basement Systems gets an A plus from me. All of Frank's Basement Systems employees were professional and courteous, including the phone call I received today from Miranda G, checking up to make sure I was satisfied with the work that was completed and also offering me their yearly maintenance to ensure my system is working properly / filter on the humidifier is changed. In the world we live in today, Customer Service has certainly declined due to technology, etc. It's nice to see a company that still has it.